At 24hrs Scooters, we understand that travel plans, appointments, vacations, and special events can change. Our goal is to provide a fair and transparent cancellation and refund policy while allowing us enough time to prepare, reserve, maintain, and deliver equipment for our customers.
By placing a rental reservation, the customer acknowledges and agrees to the following Cancellation & Refund Policy.
A reservation is considered confirmed when:
Once a reservation is confirmed, the requested equipment is reserved for the customer for the agreed rental period.
Because equipment may be held exclusively for a customer, cancellations made close to the rental date may be subject to cancellation fees.
Cancellation 72 Hours or More Before Rental
Customers who cancel 72 hours or more before the scheduled rental start time may receive a full refund of amounts paid, less any clearly disclosed non-refundable processing, delivery, or reservation fees, if applicable.
If no non-refundable fee applies, the customer will receive a full refund.
Cancellation 48–71 Hours Before Rental
Customers who cancel 48–71 hours before the scheduled rental start time may receive a refund of 75% of the rental amount paid.
The remaining 25% may be retained to compensate the Company for reservation administration, preparation, scheduling, and the loss of availability for other customers.
Cancellation 24–47 Hours Before Rental
Customers who cancel 24–47 hours before the scheduled rental start time may receive a refund of 50% of the rental amount paid.
The remaining 50% may be retained because the equipment has been reserved and prepared for the customer and the Company may have limited opportunity to re-rent the equipment.
Cancellation Less Than 24 Hours Before Rental
Cancellations made less than 24 hours before the scheduled rental start time are generally non-refundable.
However, 24hrs Scooters may, at its discretion, provide a partial refund, rental credit, or rescheduling option depending on the circumstances and availability.
Same-day cancellations are generally non-refundable because the Company has already reserved and prepared the equipment for the customer.
If the customer has a documented emergency or other extraordinary circumstance, 24hrs Scooters may, at its discretion, offer:
Any exception is determined on a case-by-case basis and does not create an obligation to provide the same exception in future situations.
A customer is considered a no-show if:
No-shows are generally non-refundable.
The Company may retain the amount paid because the Equipment was reserved and unavailable for other customers.
For rentals requiring delivery, the customer is responsible for providing an accurate delivery address, telephone number, access instructions, and any information reasonably necessary to complete delivery.
If the Company arrives at the agreed delivery location and cannot complete delivery because:
the reservation may be treated as a cancellation or no-show.
Additional delivery or redelivery charges may apply if 24hrs Scooters agrees to make another delivery attempt.
24hrs Scooters will make reasonable efforts to deliver Equipment within the agreed delivery window.
Occasional delays may occur because of:
A reasonable delivery delay does not automatically entitle the customer to a full refund.
7. COMPANY CANCELLATION
24hrs Scooters reserves the right to cancel a reservation when reasonably necessary, including when:
If 24hrs Scooters cancels a reservation before the rental begins, the customer will generally receive a refund of amounts paid for the cancelled rental.
The Company will not charge a cancellation fee when the cancellation is initiated solely by 24hrs Scooters, except for amounts the customer separately authorized or legally owes for other services already provided.
We maintain and inspect our Equipment to promote safe and reliable operation.
If Equipment experiences a mechanical or electrical problem during the rental that is not caused by customer misuse, negligence, accident, unauthorized modification, or other customer-responsible conduct, the customer should immediately contact 24hrs Scooters.
Depending on the circumstances, the Company may:
Refunds will generally be based on the portion of the rental affected rather than automatically refunding the entire reservation.
If Equipment becomes unusable because of:
the rental may be terminated immediately.
The customer may remain responsible for applicable rental charges and repair, replacement, recovery, or other costs permitted under the Company’s Rental Equipment Damage, Loss & Theft Terms.
Customer-caused damage does not automatically entitle the customer to a refund.
If a customer voluntarily returns Equipment before the scheduled end of the rental period, the unused rental period is generally non-refundable.
This is because the Equipment was reserved for the customer’s rental period and may not be available for another customer.
At its discretion, 24hrs Scooters may offer a partial refund, rental credit, or extension for another rental date.
Exceptions may be considered when early return results from an issue with the Equipment that is not caused by the customer.
Normal weather changes generally do not qualify for an automatic refund.
However, if severe weather creates a significant safety concern or makes delivery or use of the Equipment impractical, 24hrs Scooters may offer:
depending on the circumstances.
If the Company determines that weather conditions make delivery unsafe, the Company may cancel the rental and provide an appropriate refund.
If a customer’s trip, event, theme park visit, concert, cruise, or other activity is cancelled or changed by a third party, the customer’s rental cancellation remains subject to the Company’s normal cancellation policy.
For example, if a theme park closes after the customer has reserved Equipment, the customer should contact 24hrs Scooters as soon as possible.
The Company may, at its discretion, offer a rescheduled rental date or rental credit depending on the circumstances.
Travel delays involving:
do not automatically qualify for a full refund.
Customers should contact 24hrs Scooters as soon as they become aware of a travel delay.
When reasonably possible, we will attempt to accommodate a revised delivery or pickup time based on equipment availability.
Customers may request to change their rental date before the scheduled rental period.
Rescheduling requests are subject to:
When a customer requests a date change sufficiently in advance, 24hrs Scooters may allow the reservation to be transferred to another available date without a cancellation fee.
A reservation cannot be considered rescheduled until the customer receives confirmation from 24hrs Scooters.
At the Company’s discretion, a rental credit may be offered instead of a monetary refund.
Rental credits:
If a customer accepts a rental credit in place of a refund, the credit will be governed by the terms provided when it is issued.
Approved refunds will generally be issued to the original payment method.
24hrs Scooters will process approved refunds within 5–10 business days after the refund has been authorized.
The time it takes for the refund to appear in the customer’s account may depend on the customer’s bank, credit-card company, payment processor, or other financial institution.
24hrs Scooters does not control the processing time imposed by the customer’s financial institution.
Any security or damage deposit is separate from the rental cancellation amount unless otherwise stated in the customer’s rental confirmation.
A security deposit may be used, to the extent permitted by law, to cover properly documented amounts owed under the rental agreement, including customer-caused:
Any refundable remaining deposit balance will be handled according to the Company’s rental agreement and applicable law.
Certain fees may be designated as non-refundable when clearly disclosed before payment.
These may include, where applicable:
The customer will be informed of any non-refundable charge before completing the reservation.
To cancel a reservation, the customer should contact 24hrs Scooters through the Company’s designated phone number, email address, website, or other approved communication method.
The customer should provide:
The cancellation is not considered complete until 24hrs Scooters confirms receipt of the cancellation request.
The applicable cancellation time is based on when the Company receives the cancellation request.
Refund eligibility will be determined based on:
For multi-day rentals, the cancellation policy applies to the entire reservation unless otherwise stated in the customer’s rental confirmation.
Once the rental period has started, unused days resulting from voluntary early return are generally non-refundable.
If a Company-caused Equipment problem prevents use for part of the rental, 24hrs Scooters may provide a reasonable partial refund for the affected period.
Promotional, discounted, holiday, event, or special-rate reservations may have different cancellation and refund conditions.
Any special cancellation terms will be disclosed to the customer before payment.
Where special terms apply, those terms will govern the applicable reservation.
If a customer makes a reservation or payment through a third-party booking platform, marketplace, travel company, or other service, the cancellation and refund rules of that platform may also apply.
Customers may be required to request refunds through the platform through which the reservation was made.
By placing a reservation with 24hrs Scooters, the customer acknowledges that:
24hrs Scooters reserves the right to update or modify this Cancellation & Refund Policy from time to time.
The policy applicable to a customer’s reservation will generally be the policy presented to and accepted by the customer at the time the reservation is made, unless a later change is required by law.
